1. General

These General Terms and Conditions of Use apply to all use of the website (hereinafter "Website"), as well as any other service offered by CHILL-COSTA S.L. with registered office Avda. Las Naciones 36/3 - 03170 Ciudad Quesada - Rojales - Alicante (hereinafter "Costa Rentals" or "We" or "Us"), with GIPE approval number 3714, owner and manager of the Website.

The term "Service" as used in these General Terms of Use refers to the whole of - visit and / or use of - the Website, as well as any other service provided by Us on or via the Website.

By mere use of the Service, you acknowledge that you have read and accept these General Terms of Use (hereinafter "GTU").

Current GTU can be changed or revised at any time. The amended or revised GTU will become applicable from the moment they are published on the Website. You can consult the latest version of the GTU at any time (website).

Costa Rentals reserves the right to change (part of) the Service at any time, to stop, temporarily or permanently, with or without prior notice.

2. Use of the Service

You must be 18 years of age or older to use the Service. Minors who wish to use the Service must be accompanied by at least one of their parents. Costa Rentals is in no way liable if minors use the Service without parental supervision.

Use of the Service is at your own risk. The Service is provided on an "as is" and "as available" basis.

As a user of the Service you declare that you understand and accept the following prohibitions:

  • It is not allowed to collect and / or use usernames, passwords, e-mail addresses or    other personal data of users, for any purpose whatsoever.
  • It is not allowed to use "meta tags", except for explicit and prior written permission from Costa Rentals.
  • It is not permitted to use the Service for unauthorized publicity, including via spam, chain letters or unsolicited e-mails.
  • It is not permitted to use data mining, robots, screen scraping or similar data collection tools on the Service, except with the express and prior written permission of Costa Rentals. You may not "frame" or use "framing techniques" on any part of the Service without explicit written permission to do so.
  • It is not permitted to copy, reproduce, reproduce, sell, resell or exploit any part of the Service, use of the Service, or access to the Service without express and prior written permission from Costa Rentals.
  • It is not allowed to upload or post spam.
  • It is not allowed to upload, post or send worms, viruses or any other code of a destructive nature.
  • It is not permitted to change, modify or hack the Service or modify the website of a third party to make it appear as if it is associated with the Service offered by Costa Rentals.
  • It is not permitted to use the Service for any unlawful or unauthorized purpose. You may not exceed limits of applicable law (including, but not limited to, Copyright and Database Law) when using the Service.
  • It is not permitted to use the Service for commercial purposes; only private use of the Service is permitted.

It is allowed to create a "hyperlink" from your own website to the homepage of Our Website. In case you want to create a "deep link" to specific content on the Website, you must obtain Our explicit and prior consent.

You accept that Costa Rentals may use services from third parties and "hosting partners" to provide the necessary hardware, software, storage space and the necessary network and related technologies necessary for the Service to function.

t is possible that Costa Rentals, while using the Service, sends "cookies" from the domain https://Costa (website). A cookie is a small file, sent by an internet server to your browser, that registers on the hard drive of your computer. Cookies are necessary to make optimal use of the Service. Costa Rentals does not store personal data in a cookie that can be used to identify an individual, nor does Costa Rentals use cookies for purposes of detection.

3.Links to other websites

The Website may contain hyperlinks to third-party content or to websites that are managed by third parties. Costa Rentals has no control over the content or other characteristics of these websites or web pages and can not be held responsible / responsible for the quality or the accuracy of the content or other characteristics of those websites. The administrators of those websites are solely responsible for complying with the laws and regulations that apply to the products and / or services that they offer on or via their website, including but not limited to the regulations concerning the protection of the consumer, sale remote, legislation related to prices, etc

4. Reliability of the information on the Website

Although reliability, topicality, completeness and accuracy of the information and other content that can be found on or via the Service are sought, we can not be held liable for direct or indirect damage, in particular material, immaterial or other damage resulting from the use of the information and other content of the Service. The same applies to files downloaded from or through the Service.

In particular, we do everything possible to regularly update the property advertisements on our Website. However, we can not be held liable for any errors in the content of the advertisement or in case the property would no longer be available at the time you view the advertisement.

In no case does the advertisement constitute an offer in the legal sense of the word. We therefore strongly advise you to contact us before you make a decision (purchase, rent ...) regarding the property, to personally check whether the information and the availability of the property is correct and up-to-date. -date. The information on our Website is always of a provisional nature and must always be confirmed by us, in particular but not exclusively as regards the asking price.

5. Processing of personal data

Some functionalities of our Service may be subject to the prior declaration of certain personal data; this in order to guarantee a smooth contact and / or to deliver the correct information.

The user who communicates the personal data guarantees Us that these are correct.

We respect the legislation regarding the processing of personal data. The personal data is stored in the central database of Costa Rentals in order to complete the tasks as entrusted to it. By simple written request addressed to Costa Rentals, Avda Las Naciones 36/3 03170 Quesada / Rojales, you can access these data and you can have them adjusted and / or removed if they are incomplete, incorrect or irrelevant.

6. Intellectual property rights

The texts, drawings, photos, videos, images, data, databases, software, names, trade and domain names, brands, logos and other components of the Service are protected by intellectual property rights and belong to Costa Rentals or third parties.

All data collections of the Service fall under the legal protection of databases, both in terms of structure and content.

Costa Rentals grants each user of the Service a non-exclusive, non-transferable and revocable license at any time to open the Website on one computer, to display the content of the Service and to download it if necessary for the sole purpose of this content. consult.

Reproduction of the content is permitted only under the following conditions: the user may print one copy of the content of the Service solely for personal use, provided that he does not modify the content in any way and that he / she retains all copyright and origin the Website.

With the exception of the above, without the prior written consent of Costa Rentals, it is forbidden to store, reproduce, modify, publish, distribute or send, sell or otherwise store the information and content offered on or through the Service. transfer or grant any rights to third parties.

Costa Rentals, its logo, icons and trade names are covered by the legislation on name protection. They can not be used in connection with any other product or service in a way that may create confusion or in any way discredit or otherwise prejudice Costa Rentals.

7. Declaration of infringement of intellectual property

Costa Rentals aims at respecting intellectual property rights at all times. Holders of these rights may at any time notify Costa Rentals if they are of the opinion that Costa Rentals itself or a user of the Costa Rentals Service is in breach of his or her right (s). These notifications must be sent to us by e-mail at the following address:

Please clearly indicate the content protected by intellectual property rights and the URL of the given (s) on the Website that has been infringed (or) or is infringing, as well as sufficient information to allow us to contact you ( address, e-mail address, telephone number).

8. Limitation of liability

You accept and declare that Costa Rentals can not and will not be held liable for any direct or indirect damage, incidental or special damage, consequential or occasional damage, including but not limited to, damage for loss of profit, goodwill, use, data or other incorporeal losses, due to:

  • Interruptions, interruptions or errors in the electronic service or information obtained via the Service;   
  • Viruses that occur on the Website despite the precautionary measures;
  • An error and / or negligence committed by employees and / or appointees of Costa Rentals; Fraudulent falsification of data by third parties, due to unauthorized intrusion of the Website;
  • Statements or conduct of a third party on the Website;
  • The inability to use the Service;
  • Unauthorized access to or modification of your transmission or data;

9. Other conditions

If Costa Rentals does not exercise any right or provision (arising from this GTU), this in no way means that Costa Rentals waives that right or provision.

In the event that one or more aspects of this GTU appear to be completely or partially unenforceable, this will not affect the validity and enforceability of the remaining provisions.

In the event of a conflict between this GTU and possible special conditions applicable to certain services provided by Costa Rentals, whether through the Service or not, those special conditions will apply.

The current GTU are governed by Spanish law.

The parties agree that, in the event of a dispute with respect to the Service (including the current GTU), only the courts of the judicial district of Alicante are competent. 


Rental services Costa Rentals

Introduction Costa Rentals is the provider of a website on which owners can spend their vacation rentals on our management (both in the short and long term), and on which users (hereafter "Guest") can look, search, send an application or make a booking on Costa Rentals.
Costa Rentals itself is not the owner of the properties displayed on our website, but the rental manager of the holiday homes and therefore only acts as an intermediary between the owner and tenant. All booking contracts are agreed between the Costa Rentals and the Guest.
The homes on our website must all be provided with the permit for the rental of holiday homes and can be requested by us for the owner. If there are already houses without this permit already mentioned, these are in demand. Otherwise we will not place a short-term holiday home on our website in any case.

Conditions to use Costa Rentals

1. Personal use
Costa Rentals can only be used to view, read, search, book and request information about short-term holiday rentals or long-term properties in the list on Costa Rentals, with the aim of renting a property in the short or long term via Costa Rentals or browsing articles and media available on Costa Rentals.
The use of Costa Rentals for purposes other than booking a holiday rental or browsing Costa Rentals is strictly prohibited. The content, such as articles, videos, photos, descriptions, information from owners etc and software and design on Costa Rentals is protected by copyright. The content may not be used or copied for other than personal purposes without the prior written permission of Costa Rentals.

2. Booking a holiday home on Costa Rentals
On Costa Rentals, the Guest is offered two types of properties and depending on the chosen home, the guest can pay by bank transfer or credit card (Visa or Mastercard):
1. The Guest sends an application to Costa Rentals and makes a booking directly with us without the owner being involved. The Guest pays Costa Rentals directly and agrees to the lease agreement of Costa Rentals.
2. The Guest makes a booking on Costa Rentals whereby Costa Rentals acts as an intermediary between the Guest and the Owner. The Guest pays the full rental amount through Costa Rentals and agrees to the rental agreement of Costa Rentals that is submitted to the Guest before a booking is made.
The general conditions on Costa Rentals apply in both cases.
Costa Rentals is a rental manager and not a travel agent, as a result of which every contract entered into to rent a holiday home on Costa Rentals is agreed between the Guest and the Owner. This is on condition that they are both at least 18 years old on the day the property is advertised or booked.

3. Accuracy of information
Both the updated and detailed description of the holiday home, as well as information about the prices, bookings and photos are all provided by Costa Rentals. Costa Rentals continually strives to ensure that the information provided by the home owner is accurate, accurate and corresponds to reality.
Costa Rentals is an online platform and inspects the holiday homes at their physical location or in a meeting with the Owner.

4. Liability
Use of Costa Rentals indicates that the Guest agrees to release Costa Rentals from any case of direct or indirect loss or damage in connection with fraud, phishing, breach of conditions, accidents, strikes, lock-outs or disagreements with the owner. Costa Rentals can not be held responsible for any losses or damage the Guest may experience during the use of Costa Rentals or a stay in one of the holiday homes found or booked through Costa Rentals. Costa Rentals is not obliged to any refund or compensation for direct or indirect damage that the Guest may have suffered as a result of renting or renting a holiday home on Costa Rentals. Costa Rentals only acts as an intermediary between tenant and owner, so that a rental contract or lease can be entered into with Costa Rentals.

5. Varia
The original Spanish version of the terms and conditions, privacy policy, advertising agreement and rental agreement have been translated into other languages. The translated version is only a form of courtesy and office translation and no rights can be derived from the translated versions. In the event of a dispute concerning the content or interpretation of said documents, or inconsistency or contradiction between the Spanish version and another language version of one of the documents mentioned, the Spanish version shall, insofar as permitted by law, prevail and to be decisive. These are the original and valid versions in Spanish.
If a provision of both these terms and conditions or the advertisement and rental agreement is or becomes invalid, unenforceable or non-binding, the remaining provisions will remain in effect.

6. Copyright
The Owner warrants that he owns the copyright on the photographic and textual material supplied to Costa Rentals (hereinafter "the material"), or authorized by the copyright holder to allow Costa Rentals to use the material. The Owner understands that photo or text material from anywhere on Costa Rentals may not be reproduced without the permission of the copyright holder.
The Owner grants Costa Rentals a perpetual, royalty-free license to use the material for promotional purposes. The Owner unconditionally and immediately on request waives Costa Rentals for all costs, loss or liability (including costs for legal representation) that Costa Rentals may incur due to a violation of copyright from the use of the material.
The Owner will immediately compensate Costa Rentals for any costs, loss or liability (including costs for legal representation) that Costa Rentals may incur due to a violation of copyright from the use of the material.

7. Design and layout
Costa Rentals is not responsible for any loss, or damage, resulting from the design of layouts, or changes to the photos and text submitted by the Owner. Costa Rentals reserves the right to set up the final layout design of a vacation rental on Costa Rentals, including the right to edit text, or to change layouts or photos. Costa Rentals also reserves the right to change and edit text data in the Owners' online database.

8. Accuracy of information
Costa Rentals reserves the right to refuse advertisements on any Costa Rentals website whose content does not meet the minimum requirements set by Costa Rentals.

9. Assessment system
Costa Rentals reserves the right to implement an appraisal system for Guests, where they can assess the condition and quality of the homes and Owners. This valuation would be completely free and Costa Rentals is not responsible for any objections arising from the feedback, comments and suggestions made by Guests.

10. Advertising
Costa Rentals reserves the right to also add advertisements, or announcements with references to any kind of content on its website, including advertisements related to other similar holiday homes. Costa Rentals states that the use of this service is completely discretionary, and Owners refrain from submitting claims for damages, or other complaints or claims relating to advertisements published on the website.

11. Multiple dwellings
A holiday home on Costa Rentals belongs to one holiday unit, not multiple units, nor can it be represented as an example of holiday homes. Only one unit needs to be represented in a holiday home, unless permission has been given in advance. Costa Rentals reserves the right to change holiday homes that are not in accordance with this policy.

12. Contact
In order to maintain a consistently high level of service, Costa Rentals requires the availability of all Owners to respond quickly to questions and bookings by e-mail. Costa Rentals reserves the right to suspend advertisements for Holiday Home Owners who are unavailable for more than 24 hours.

13. Payment policy
Online payments with credit card are processed through a third payment provider over a fully encrypted SSL secured line or, if communicated via email, a direct bank transfer. Cash payments are not accepted.

Payments via Costa Rentals happen via a third secure certified payment provider and Costa Rentals does not store the full credit card details and is not liable for errors or losses on payments or money transfers.

14. Changes in prices and conditions
Costa Rentals reserves the right to change the prices and conditions for services offered by Costa Rentals without notice. Changes in the prices will immediately apply and Owners will be informed of this by the website.

15. Documentation
In most cases Costa Rentals asks the Owners to provide proof of the ownership of their property in the form of a proof of ownership, license to rent a holiday home, energy certificate, certificate of habitability, NIE / DNI numbers, place of residence, email address and telephone numbers. If Costa Rentals does not receive sufficient documentation from the Owner or Holiday Home, the approval of an advert of a Holiday Home on Costa Rentals can be rejected. If not in order with one of the above mentioned items, ask us to be of service to you to regularize for this.

16. Legalized holiday homes
In some regions, the Spanish authorities may require by law that Owners obtain a license to legally rent out their holiday home. In these regions Costa Rentals can only approve and advertise a holiday home if the Owner presents a valid license number for the holiday home.

17. Additional conditions
On the Costa Rentals, the Owner can have a house advertised both in the short and the long term. When creating the advertisement, the Owner is requested to accept the conditions that apply to that particular form of advertising.
Costa Rentals reserves the right, at its sole discretion, to change the website, services or these Terms and Conditions, including the rental share, at any time and without notice. If Costa Rentals changes these conditions, it is required to make the change known on the website. By continuing to use or access the website or services after Costa Rentals has notified the change, Owners and Guests indicate that they accept to be bound by these amended Terms and Conditions. 

(modified on 23/05/2018)